Thank you so much for shopping with Green Earth Naturals! We are passionate about offering you an amazing shopping experience. We strive to use only the best ingredients including Certified Organic oils, Butters, Herbs and so much more! Each item that we craft is researched extensively so we can offer you products that safely nourish, protect, heal, and sooth your skin. Our detergents are a part of that as well because they not only clean your clothes and dishes, but also allow you to keep your home free from dangerous chemicals.
Green Earth Naturals handcrafts and ships out your item(s) within 1-5 business days of receiving payment. There may be times that orders are delayed due to unforeseen events. Rest assured that we will contact you In the event that your order is behind and we will work to make sure you are comfortable with how the order must progress. If rush delivery is needed, please let us know and we will try to accommodate; however, additional shipping charges may apply.
MADE TO ORDER VS. PRE-MADE
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take a bit longer to be created for you. ***Most of our items are pre-made in small batches so there should not be a delay in most cases except perhaps with a custom order.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order and the fact that natural ingredients do vary from batch to batch.
Care for your new product(s) by:
* Making sure to use clean, dry hands if touching the product in a jar
* Allowing your soaps to dry in between use
* Taking care to keep butters out of extreme heat
Your product(s) can be damaged if:
* Exposed to excessive heat
* Allowed to get too cold (simply a texture change that does not affect product quality)
* Allowed to get wet
Our company ships through the United States Postal Service (USPS). Depending on the size and weight, products will be shipped in a sturdy shipping box or bubble envelope. We strive to use the most affordable shipping methods possible in order to pass that savings along to you. Much of Green Earth Naturals packaging is from upcycled/reused and/or recycled materials.
We use EcoEnclose for much of our packaging materials/boxes; however, we do use USPS boxes (also from recycled content) when the shipping is more affordable (ex. flat rate boxes and regional rate boxes often save you in shipping costs!). We absolutely love EcoEnclose because it is made in the USA from 100% post-consumer and post-industrial content. The packaging, including the tissue paper, is fully recyclable and biodegradable, and there is absolutely no virgin fiber content. Some of our packaging may not look as biodegradable/sustainable, but this is ONLY where we have chosen to recycle packaging that we received ourselves. Instead of immediately recycling the packaging, we have decided to recycle it packing your items with it. You can easily recycle these packing materials or choose to also recycle it again.
Please make sure to check your shipping address. It is necessary to immediately let us know if the package should be shipped to an alternate location or if your shipping address was not correct. We are not responsible for addresses entered incorrectly.
INTERNATIONAL SHIPPING (WHEN APPLICABLE)
We happily support and love our international customers. We ship all International products through the USPS. Please contact us for all international orders.
Green Earth Naturals is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
We offer free shipping for orders shipped within the USA. Please contact us for shipping outside the USA.
Selecting expedited shipping during checkout does not ensure a faster processing time. Please contact us immediately if you need a product expedited.
Most of our items cannot be returned due to the nature of the items. However, if there are any problems with your order, please contact us as we want to do our best to make it right, and provide all customers with a positive experience.
Additional non-returnable items:
* Gift cards
Please read the ingredients before using. We do use only all natural ingredients; however, everyone is unique and could potentially have an unforeseen issue. If you have any concerns, please take precautions and do a skin patch test before using the item.
GREEN EARTH NATURALS PRECAUTIONS
While we are happy to always answer any of your questions, we are not qualified to give medical advice. Our information would be considered for educational purposes only. Our information has not been evaluated by the Food and Drug Administration. We recommend that you consult with a qualified healthcare practitioner if you have concerns about using any herbal, essential oil, or fixed oil/butter products, particularly if you are pregnant, nursing, or on any medications. This information is not intended to diagnose, treat, cure, or prevent any disease. Please read our page on ingredients, allergies, and precautions for more information. By making this purchase, you are stating that you have read all information and will not hold Green Earth Naturals liable.