Terms

Thank you so much for shopping with Green Earth Naturals!  We are passionate about offering you an amazing shopping experience.  We strive to use only the best ingredients including Certified Organic oils, Butters, Herbs and so much more! Each item that we craft is researched extensively so we can offer you products that safely nourish, protect, heal, and sooth your skin.  Our detergents are a part of that as well because they not only clean your clothes and dishes, but also allow you to keep your home free from dangerous chemicals.

ORDER TIMELINE

Green Earth Naturals handcrafts and ships out your item(s) within 1-5 business days of receiving payment.  There may be times that orders are delayed due to unforeseen events.  Rest assured that we will contact you In the event that your order is behind and we will work to make sure you are comfortable with how the order must progress. If rush delivery is needed, please let us know and we will try to accommodate; however, additional shipping charges may apply.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.  Both are handmade but the pre-made is shipment ready while the made-to-order products take a bit longer to be created for you.  ***Most of our items are pre-made in small batches so there should not be a delay in most cases except perhaps with a custom order.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Making sure to use clean, dry hands if touching the product in a jar
* Allowing your soaps to dry in between use
* Taking care to keep butters out of extreme heat

Your product(s) can be damaged if:
* Exposed to excessive heat
* Allowed to get too cold (simply a texture change that does not affect product quality)
* Allowed to get wet

Custom orders

We always love creating new products from scratch.
Please contact us for a quote.  Custom orders can have a lengthier processing time.  Ask us for details.

SHIPPING

Our company ships through the United States Postal Service (USPS).  Depending on the size and weight, products will be shipped in a sturdy shipping box or bubble envelope. We strive to use the most affordable shipping methods possible in order to pass that savings along to you.  Much of Green Earth Naturals packaging is from upcycled/reused and/or recycled materials.

We use EcoEnclose for much of our packaging materials/boxes; however, we do use USPS boxes (also from recycled content) when the shipping is more affordable (ex. flat rate boxes and regional rate boxes often save you in shipping costs!).  We absolutely love EcoEnclose because it is made in the USA from  100% post-consumer and post-industrial content.  The packaging, including the tissue paper, is fully recyclable and biodegradable, and there is absolutely no virgin fiber content.   Some of our packaging may not look as biodegradable/sustainable, but this is ONLY where we have chosen to recycle packaging that we received ourselves.  Instead of immediately recycling the packaging, we have decided to recycle it  packing your items with it.  You can easily recycle these packing materials or choose to also recycle it again.

Please make sure to check your shipping address.  It is necessary to immediately let us know if the package should be shipped to an alternate location or if your shipping address was not correct.  We are not responsible for addresses entered incorrectly. 

International shipping (if applicable)

We happily support and love our international customers.  We ship all International products through the USPS. Please contact us for all international orders.

Green Earth Naturals is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.  In fact, your shipping will never be over $7.95!  Shipping costs are calculated automatically during checkout.

  • For items 16 ounces and under (including weight of shipping materials), shipping will be $3.95 via First Class Mail.
  • For items over 16 ounces (including weight of shipping materials), shipping will be $7.95 via Priority Mail.
  • We offer free shipping for orders shipped within the USA over $49.95
Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Please contact us immediately if you need a product expedited.

RETURNS

Most of our  items cannot be returned due to the nature of the items. However, if there are any problems with your order, please contact us as we want to do our best to make it right, and provide all customers with a positive experience.

Additional non-returnable items:
* Gift cards

Additional Information

Please read the ingredients before using.  We do use only all natural ingredients; however, everyone is unique and could potentially have an unforeseen issue.  If you have any concerns, please take precautions and do a skin patch test before using the item.

General Green Earth Naturals Precautions

While we are happy to always answer any of your questions, we are not qualified to give medical advice.  Our information would be considered for educational purposes only.  Our information has not been evaluated by the Food and Drug Administration.  We recommend that you consult with a qualified healthcare practitioner if you have concerns about using any herbal, essential oil, or fixed oil/butter products, particularly if you are pregnant, nursing, or on any medications.  This information is not intended to diagnose, treat, cure, or prevent any disease. Please read our page on ingredients, allergies, and precautions for more information. By making this purchase, you are stating that you have read all information and will not hold Green Earth Naturals liable.